📊Analytics

Campaign, agent, and channel performance tracked end to end.

Measure support quality and growth outcomes with dashboards across response time, conversion performance, agent productivity, and campaign ROI.

Best forLeaders and team managers measuring ROI from conversations

4Built-in capabilities

4Native integrations

3Measured outcomes

Capabilities

What Analytics can do

Track how many conversations progressed from first contact through qualification to a closed outcome.

Measure first response time, resolution time, handled volume, and CSAT per agent and team.

Compare delivery, read rate, reply rate, and conversion across WhatsApp, Instagram, and Facebook side by side.

See send volume, open rates, reply rates, and conversations generated for every campaign you run.

Process

Define KPI baselines for your team across support and campaign metrics

Monitor weekly performance across agents, channels, and campaigns

Act on insights — adjust routing, retrain AI, or optimize campaign timing

Works alongside the tools your team already uses.

Campaign EngineInbox DataCommerce EventsPayment Events

What teams typically see after going live.

FAQ

Can I compare performance by channel?

Yes. Dashboards break down response and conversion metrics by channel so you can see where engagement is strongest.

Are campaign and support metrics visible together?

Yes. Tarang combines growth and support reporting in one analytics layer with a shared contact timeline.

Book a live walkthrough and we will map this product to your channels, team, and growth goals.